Continuous quality improvement and safety are a the very core of operations at BRHS. We recognise that, in order to deliver service excellence and a positive experience to our growing community, we must ensure that we operate within a culture of continuous improvement.
We are proud of the significant improvements achieved by the Health Service particularly in the last 12 – 24 months but also recognise the need to continue listening to our consumers, our audits and to benchmark our performance against similar organisations.
BRHS has a dedicated Quality Team who drive quality initiatives throughout the organisation. We also believe that quality and safety are much bigger than one team in the organisation and require all staff to be accountable for ensuring safety and improvement in their areas of service delivery and across the organisation as a whole.
Key elements in our ongoing measurement of quality and safety include clinical and non-clinical audits, feedback from staff & consumers and accreditation surveys.
In 2013/14 key Quality Improvements have been implemented including:
Improvement in the processes of assessment, care planning and documentation of falls prevention and management
Improvement in the process of assessment, care planning and documentation of pressure injury prevention and management
Improvement in health information and consumer brochure review process
Productive Ward implementation across three inpatient units
“Help us make your care safe” initiative
Improvements in medication reviews of high risk patients
Quality is the way every member of staff at BRHS carries out each and every daily task and identifies ways of continuously improving the way things are done.
BRHS was successful in achieving re-accreditation in 2014 against the The National Safety and Quality Health Service Standards (NSQHS Standards) Accreditation is public recognition of