Our recently refurbished Emergency Department is accessible 24 hours a day, 7 days a week, 365 days a year.
With highly skilled staff and access to specialist services as needed, we are proud to provide a high quality emergency treatment service to the East Gippsland community.
At times our ED can become quite busy and we appreciate your understanding and patience during these times.
We are often asked “Why are they being seen before me? I was here first, why do I have to wait?”. There are many reasons why someone is seen in front of you or your relative/friend.
The person seen first may:
- have a condition potentially more serious than yours
- not need to be seen by a doctor and can have treatment attended by a nurse
- have been referred by a local doctor and can have treatment commenced prior to seeing the hospital doctor
- need to lie down, so will be taken into a treatment room, they will not necessarily be seen before you
Delays may occur:
- if a critically ill patient arrives as they may require large amounts of resources for extended lengths of time
- the doctor is called away to another area of the hospital
- if a large number of patients are present in the department
- the nursing staff will endeavour to keep you or the person accompanying you up-to-date with delays and an estimated waiting time
While you are waiting, if you:
- are experiencing pain, please inform the nurse who may be able to arrange some form of pain relief, such as an ice pack. Generally medication cannot be given until a doctor has seen you.
- think that you are feeling worse, please inform the nurse, who will re-assess your condition.
- want to eat or drink speak with the nurse first as it may interfere with procedures or investigations you or your relative may require.
If at any time you have concerns, we encourage you to speak with the nurse.
Our Emergency Department also incorporates our recently opened Short Stay Unit which is a dedicated 5 bed facility that is designed to provide ongoing observation, investigation and diagnostic services for patients in need of further care but who may not require admission to the hospital. It is particularly helpful in enhancing flow through the Emergency Department and managing Emergency bed availability.
Introducing the role of an Emergency Nurse Practitioner has enabled us to provide an additional service which complements the delivery of Emergency care to our community.