All staff employed at BRHS respect the rights of our patients while in our care. It is the patient / client's right to:
Be informed about services available at BRHS.
Receive the best care available.
Be treated with respect and consideration.
Know the identity and professional status of individuals providing the service.
Know which health care provider is primarily responsible for their care.
Receive a clear and concise explanation in terms and language that the patient/client can understand of their current medical condition and recommended approach to diagnosis and treatment.
Know that adequate, accurate information and education is provided to the patient/client to enable them to make informed decisions about their health care.
Know that only those involved in the patient/client’s care has access to medical information which will be kept confidential.
Refuse treatment / involvement in clinical research, teaching, training etc.
Refuse treatment and the right to another opinion.
Be in a safe environment.
Access information regarding complaints.
Choose to be treated as a public or private patient, and be advised of any additional costs.
Have access to an accredited interpreter, wherever possible, if the patient/client does not speak English.
Be able to withdraw consent for treatment at any time without effecting future care.
Nominate who else can be present when receiving inpatient or outpatient care.
Have the right to leave the facility during treatment, but a declaration that will state the discharge at own risk will be signed by the patient/client.
Be involved in the planning and preparation for discharge.
Receive timely notification of any planned transfer or discharge and adequate instructions before leaving.
Have appropriate arrangements made for ongoing care.
Know that information on the patient/client's medical condition, hospital stay or treatment is retained by BRHS.
Know that relevant information will be forwarded to the patient/client’s doctor/specialist and other community health workers involved in the care, unless specifically advised by that patient/client that this should not happen.
Know that the patient/client can express any concerns or problems to a staff member directly involved in their care, without fear of being disadvantaged by making such complaints.
