Where Credit Is Due – Consumer Compliments Triple Complaints In July

In the Theatre today were visiting GP anaesthetist Dr. Sarah Wilmot with some of the BRHS Surgical Services team, Theatre Technician Damien Lee, Nurse Unit Manager Janine Ingram, and Theatre Nurses Jodi-Lee Olsen and Fey Bakar. Photo: Jake Lynch/BRHS

 

BRHS received three times as many compliments from consumers and visitors to the hospital in July as complaints.

During July we received 24 compliments and 8 complaints.

Our Surgical Services team deserve special credit for the terrific result, with 7 compliments in the month.

The Emergency Dept. received 5 compliments, with consumers also praising the work of staff in Oncology and Dialysis, Flanagan, Rotamah and Sutherland wards, Alcohol and Drug rehab, and Communications.

“Across the organisation we’ve put a lot of effort into being very consumer-focused in everything we do, and it’s terrific to see that is having an impact,” said Laura McDonald, BRHS’ Quality and Risk Manager.

The compliments covered a wide range of aspects of the consumer’s experience at BRHS, including the quality of the care they received and the friendliness and helpfulness of staff they encountered.

Congratulations to all staff on this terrific result.