Bushfires

All the bushfire recovery info – in one handy pdf.

VicEmergency has produced a single document that includes all the resources and assistance available for people impacted by the bushfires.

“Important information for communities affected by bushfire” includes contact numbers for the Bushfires Case Support Program, counselling services and financial assistance advice, as well as information on returning to damaged homes, drinking water and food safety, legal assistance, insurance concerns and more.

Download and print the 4-page pdf here.


Bushfire Case Support Program

A Victorian Bushfires Case Support Program has been launched that will provide personal and practical support for people that have been affected by the bushfires.

Bushfires Case Support coordinators available at 1800 560 760 will be a single point of contact for those who need it, working with local residents to link them directly with vital support – such as information and advice, mental health support or financial counselling.

They will also help with practical things like filling out paperwork, accessing grants and financial claims, and navigating all the services available through the local council, state and commonwealth governments.

There is no charge for the services provided by this program, which is funded by the Victorian Government in partnership with Commonwealth-State Disaster Recovery Funding Arrangements.

To access this program or find out more:

Call: 1800 560 760 – 8am – 6pm weekdays and 9am – 5pm on weekends

Email:  bushfirerecovery@windermere.org.au

More info: emergency.vic.gov.au/relief


Protect Your Health From Smoke

As fires continue to burn across East Gippsland, bushfire smoke will continue to be a big health concern.

People with pre-existing health problems, heart or lung conditions (including asthma), children, pregnant women and older people are more sensitive to the effects of smoke.

If you need medical advice for burns or exposure to smoke, seek medical advice or call Nurse on Call on 1300 606 024.

Anyone experiencing wheezing, chest tightness and difficulty breathing should call Triple Zero (000).

Here’s some tips:

  • Stay inside if you can – close your windows and doors, and switch your air conditioner to recycle or recirculate.
  • Avoid physical activity outside. (And spare a thought for our amazing fireys.)
  • Check on your neighbours.
  • If you have a disposable P2/N95 face mask or respirators, wear it. When correctly fitted these masks are able to filter out very fine particles from the air.

Water tanks

Anyone seeking emergency water assistance from the bushfire affected areas should contact South East Water on 131 851. This is a 24/7 hotline.

Residents in bushfire affected areas who are without drinking and domestic water supply due to tank contamination now have a single point of contact to call for assistance.

South East Water will be a ‘one-stop-shop’ as the initial contact point for bushfire affected residents who need emergency relief water, as well as coordinating the delivery of water across affected areas.

More info on emergency water relief for people in bushfire impacted areas can be found at www.southeastwater.com.au


Recovery Centre

East Gippsland Shire Council has established a Bushfire Recovery Centre in the council offices in Service Street, Bairnsdale, next to the Library.

It is open seven days a week from 9 a.m. to 5 p.m.

You can also call the recovery centre on 5153 9500.


Diabetes Services

People impacted by bushfires that need diabetes treatment equipment or support services can go to BRHS Ross Street Campus at 48 Ross Street, Bairnsdale – or call our Diabetes Nurses at 5152 0230.


BRHS is operating as normal and is not experiencing any shortages.

Although many local staff have been impacted by the fires, alternative rostering arrangements have been put in place, and with the support of the Latrobe Regional Hospital and Central Gippsland Health Service in Sale all services remain open and fully staffed.

We are not short of food, baby formula, or any other supplies.

Please do not leave unsolicited donations at the hospital.

We very much appreciate the generosity and passion of people this community to help where they can.

If you would like to contribute to the relief effort, please donate to the official Bushfire Disaster Appeal at the Emergency Victoria website: http://emergency.vic.gov.au/relief-and-recovery/921


Information Sheets