Spick and Span – Environmental Services Team Shines in Patient Survey

Environmental Services team members Val Wilson, Val Down and Andrew Wilson. Photo: Jess Shapiro/BRHS

 

The latest Victorian Health Experience Survey of adult inpatients reported terrific gains in many areas right across the hospital, with 100 percent of adult patients surveyed between April and June 2019 reporting positive experiences of their hospital stay.

One area in which BRHS was significantly better than hospitals of a similar size was the cleanliness of rooms and toilets.


Percentage of adult patients who reported that the room or ward they used in hospital was very clean:

BRHS = 93% v PEER HOSPITALS = 82%

Percentage of adult patients who reported that toilets and bathrooms they used in hospital were very clean:

BRHS = 89% v PEER HOSPITALS = 78%


The results will have come as no surprise to anyone that works at BRHS. The Environmental Services staff are regularly called out for being terrific and supportive colleagues that do a hard job very well.

Now, we can see their work is having an impact on patients’ experiences at the hospital.

“The Environmental Services staff are hard-working and committed, and it’s great to see their excellent work is noticed and appreciated by patients and visitors,” said acting Environmental Services Team Leader Wendy Peacock. “These results are a well-deserved pat on the back for them.”

The VHES adult inpatient questionnaire seeks to discover the experience of people, 16 and over, who have been admitted to one of 116 Victorian public hospitals.

Potential respondents are randomly selected from people who were discharged from the health service in the preceding month.

Here’s a few other results from the VHES Adult Inpatient survey…


Percentage of adult patients who reported that when they needed assistance, staff members provided help within a reasonable time:

BRHS = 98% v PEER HOSPITALS = 95%

Percentage of adult patients who reported they were definitely involved as much as they wanted in their care and treatment decisions

BRHS = 77% v PEER HOSPITALS = 72%

Percentage of adult patients who reported that nurses, doctors and other health professionals caring for them explained things in a way they could understand:

BRHS = 98% v PEER HOSPITALS = 95%

Percentage of adult patients who reported that they always had confidence and trust in the nurses treating them:

BRHS = 95% v PEER HOSPITALS = 89%

Percentage of adult patients who reported positive experiences of their discharge from hospital:

BRHS = 85% v PEER HOSPITALS = 81%

Percentage of adult patients who reported that doctors and nurses gave them completely sufficient information about managing their health at home before they left hospital:

BRHS = 86% v PEER HOSPITALS = 79%

Percentage of adult patients who reported that hospital staff took their family or home situation into account when planning their discharge:

BRHS = 81% v PEER HOSPITALS = 79%

Percentage of adult patients who reported that the arrangements made by the hospital for any services they needed when they left hospital were completely adequate

BRHS = 73% v PEER HOSPITALS = 76%

Percentage of adult patients who reported that their GP was given ‘all’ necessary information about the treatment or advice they received while in hospital if follow up with their GP was required:

BRHS = 100% v PEER HOSPITALS = 90%