Top Class – Outstanding Patient Survey Results Reflect Hard Work of All BRHS Staff

“The VHES results are testimony to the amazing and caring staff we have at BRHS.” Photo: Jake Lynch/BRHS

 

Congratulations to all BRHS staff for your stellar work right across the hospital.

The latest Victorian Health Experience Survey (VHES) results, released last week, found that adult inpatients were overwhelmingly pleased with the care they received at BRHS.

Our patient experience survey results exceeded those of peer hospitals in almost every category, and were among the highest scores in the state.

100 percent of adult patients surveyed between April and June 2019 reported positive experiences of their hospital stay.

That’s a 10 percent increase from our previous quarter result, 5 percent higher than the sub-regional hospital average, and 7 percent higher than the state average.

Our patient experience survey results exceeded those of peer hospitals in almost every category, and were among the highest scores in the state.

“Congratulations to all staff,” BRHS CEO Robyn Hayles said this week. “It takes commitment, empathy, great communication and genuine teamwork to achieve such an outstanding result.”

Hayles said staff at BRHS work hard to understand what is important to our patients, incorporating this as a key component of care.

“The great result reflects the fantastic work BRHS staff do,” she said. “This is an outstanding achievement and one that staff can be very proud of.”

Director of Clinical Operations\Chief Nurse & Midwife, Bernadette Hammond, said the excellent results were produced by excellent work.

“I think the VHES results are testimony to the amazing and caring staff we have at BRHS who demonstrate that even though the work can be challenging and demanding at times they are able to still provide great care to the people of our community,” she said.

The VHES adult inpatient questionnaire seeks to discover the experience of people, 16 and over, who have been admitted to one of 116 Victorian public hospitals.

Potential respondents are randomly selected from people who were discharged from the health service in the preceding month.

For more information about the Victorian Health Experience Survey visit www2.health.vic.gov.au/hospitals-and-health-services/quality-safety-service/patient-experience-survey