Emergency Department

The BRHS Emergency Department is accessible 24 hours a day, 7 days a week, 365 days a year.

The Emergency Department can become quite busy and we appreciate your understanding and patience during these times.

The Emergency Department is for patients requiring emergency care for serious and life-threatening conditions.

Please use the service carefully so it can best support those who need it most.


If your condition is not serious, your local GP clinic may be able to help you.

GP Clinics:

Nurse-On-Call: 1300 60 60 24

Nurse-On-Call is a phone service available to all Victorians that provides immediate, expert health advice from a registered nurse, 24 hours a day, seven days a week.

Call 1300 60 60 24 from anywhere in Victoria for free health advice, 24 hours a day.

The phone service is for non-emergency health advice only.


If you come to the Emergency Department, the urgency and severity of your symptoms will determine how quickly you will be seen.

If the medical staff at the hospital do not consider you to require urgent medical attention, other people requiring urgent medical attention will be seen before you.


We are often asked “Why are they being seen before me? I was here first, why do I have to wait?”

There are many reasons why someone is seen in front of you or your relative/friend.

The person seen first may:

  • have a condition potentially more serious than yours
  • not need to be seen by a doctor and can have treatment attended by a nurse
  • have been referred by a local doctor and can have treatment commenced prior to seeing the hospital doctor
  • need to lie down, so will be taken into a treatment room, they will not necessarily be seen before you

Delays may occur:

  • if a critically ill patient arrives as they may require large amounts of resources for extended lengths of time
  • the doctor is called away to another area of the hospital
  • if a large number of patients are present in the department
  • the nursing staff will endeavour to keep you or the person accompanying you up-to-date with delays and an estimated waiting time

 

 

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